Easy Technology Company ("Safrah", "we", "us") is the data controller responsible for the personal information described in this policy. We provide two connected mobile apps — Safrah for passengers and Safrah Captain for drivers — along with the backend services, admin tools, and customer support that keep trips, deliveries, and payments running safely between them.

This policy applies to both apps. Where a practice is specific to one role — for example, driver document verification — we say so explicitly.

We collect only what's needed to run a reliable, safe ride and delivery service. Here's exactly what that includes:

We do not collect contacts, photo-library contents beyond images you actively choose to upload, microphone or camera-roll access outside those upload flows, or any advertising identifier — Safrah does not run ads and does not use tracking SDKs.

• Provide the service — match passengers with nearby Captains, calculate fares, route trips and deliveries, and keep both sides updated in real time.
• Trust & safety — verify driver identity and vehicle documents before approving a Captain, screen for policy violations, and investigate reported incidents.
• Payments — process wallet transactions, cash-on-delivery charges, driver withdrawals, and platform commission accurately.
• Support — respond to support tickets, disputes, and rating appeals.
• Notifications — send trip status updates, booking confirmations, and account alerts in your preferred language.
• Legal & accounting — retain transaction and trip records as required for tax, accounting, and dispute-resolution obligations.

We do not sell your personal information, and we do not use it to build advertising profiles.

Safrah Captain shares your precise location with a passenger only while you're on an active trip or delivery for that passenger, so they can see you approaching and track progress. The passenger app uses your location to set your pickup point and to show nearby Captains. Neither app collects your location in the background once a trip has ended, and location access can be revoked at any time in iOS Settings — though this will limit the app's core functionality.

We share the minimum information necessary, and only with:

• Your trip counterpart — a passenger and Captain matched on a trip see each other's name, photo, rating, and live location for the duration of that trip.
• Service providers — infrastructure and notification providers (such as Firebase Cloud Messaging for push notifications, and mapping providers for routing) that process data strictly on our instructions to operate the app.
• Legal authorities — where required by law, court order, or to protect the safety of our users.

We never share your data with third parties for their own marketing purposes.

Captains submit government ID, license, and vehicle registration photos during signup so our admin team can verify identity and eligibility before approving an account. These documents are stored securely, accessible only to authorized Safrah staff performing verification, and are never shared with passengers or other Captains. If international trips are enabled by an admin, Captains may additionally submit travel documents (such as a passport) solely to establish eligibility for international routes.

Depending on which payment method the platform has active, a trip is paid for either through your in-app Safrah wallet or as Cash on Delivery (COD). We keep a record of every transaction, wallet hold, and COD charge to calculate fares, driver earnings, platform commission, and to resolve any payment disputes. This financial history is retained even if you later delete your account — see §8 — because we're required to keep accurate accounting and tax records.

We keep your account information for as long as your account is active. You can permanently delete your account at any time, directly in the app:

What we keep after deletion, and why: trip, booking, and financial ledger records (fares, commission, wallet and COD transaction history) are retained in de-identified form after deletion, because we are legally required to keep accurate accounting and tax records and to be able to resolve any dispute opened before deletion. This data can no longer be linked back to your name, phone number, or any other personal identifier once your account is deleted.

• Access & correction — review and edit your name, photo, and vehicle details anytime in Profile.
• Deletion — delete your account and personal data in-app at any time (§8).
• Notifications — control push notification permissions in iOS Settings.
• Location — control location permissions in iOS Settings; note that disabling location will prevent trip matching and tracking from working.
• Language — choose English, Arabic, or Kurdish (Sorani) for the app and for notifications, in Profile settings.

For any request not covered by an in-app control, contact us using the details in §13 and we'll respond promptly.

All traffic between the Safrah apps and our servers is encrypted in transit (HTTPS/TLS). Passwords are stored as salted cryptographic hashes, never in plain text. Access to driver verification documents and payment records is restricted to authorized personnel who need it to do their job. While no system is perfectly secure, we continuously work to protect your information against unauthorized access, alteration, or disclosure.

Safrah is not directed at children, and both the passenger and Captain apps require account holders to be adults capable of entering into a service agreement. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this policy as Safrah's features evolve. If a change is significant, we'll notify you in-app before it takes effect. The "Effective" date at the top of this page always reflects the version currently in force.

Questions about this policy, or a privacy request that isn't covered by an in-app control? Reach us directly: